Legal & Privacy

TERMS OF SERVICE

AGREEMENT TO OUR LEGAL TERMS

We are WilloPair LLC, a company registered in Michigan, United States at 2222 W. Grand River Ave STE A, Okemos, MI 48864. We operate the website http://www.willopair.com and the mobile application WilloPair.

You can contact us by phone at 586-328-6400, email at hello@willopair.com, or by mail at our address above.

These Legal Terms constitute a legally binding agreement between you and WilloPair LLC. By accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE IMMEDIATELY.

The Services are intended for users who are at least 13 years of age. Minors must have parental permission to use the Services.

1. OUR SERVICES

WilloPair provides full access to scheduling, booking, daily logs, messaging, payments, and kid profiles. The Services comply with COPPA (Children's Online Privacy Protection Act) and CCPA (California Consumer Privacy Act).

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, text, photographs, and graphics. Our Content and Marks are protected by copyright and trademark laws in the United States and around the world. We grant you a non-exclusive, non-transferable, revocable license to access the Services for your personal, non-commercial use only.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you have the legal capacity to agree to these Legal Terms; (3) you are not under the age of 13; (4) you are not a minor, or if a minor, you have received parental permission; (5) you will not use the Services for any illegal or unauthorized purpose; and (6) your use will not violate any applicable law or regulation.

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password.

5. PURCHASES AND PAYMENT

We accept: Visa, Mastercard, American Express, Discover, Apple Pay, and Stripe. All payments shall be in US dollars. You agree to provide current, complete, and accurate purchase and account information for all purchases.

6. SUBSCRIPTIONS

Billing and Renewal. Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring prior approval for each charge.

Free Trial. We offer a 7-day free trial to new users. The account will be charged according to the user's chosen subscription at the end of the free trial.

Cancellation. All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. Questions? Email hello@willopair.com.

Fee Changes. We may from time to time make changes to the subscription fee and will communicate any price changes in accordance with applicable law.

7. PROHIBITED ACTIVITIES

As a user of the Services, you agree not to: systematically retrieve data to create a database without permission; trick, defraud, or mislead other users; circumvent security features; harass, abuse, or harm another person; upload viruses or malware; impersonate another user; use the Services in a manner inconsistent with any applicable laws; use the Services to advertise or offer to sell goods and services without permission; or sell or otherwise transfer your profile.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to create, submit, or post content. Any Contributions you transmit may be treated as non-confidential. You represent that your Contributions do not infringe proprietary rights, are not false or misleading, are not obscene or harassing, and do not violate any applicable law.

9. CONTRIBUTION LICENSE

By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to use, copy, reproduce, distribute, sell, publish, and exploit your Contributions for any purpose. You retain full ownership of your Contributions.

10. MOBILE APPLICATION LICENSE

We grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices you own. You shall not decompile, reverse engineer, or create derivative works of the App. The following terms apply when you use the App obtained from Apple Store or Google Play — both are App Distributors with no obligation to provide maintenance or support for the App.

11. SERVICES MANAGEMENT

We reserve the right to monitor the Services for violations, take appropriate legal action, remove excessive content, and otherwise manage the Services to protect our rights and property.

12. PRIVACY POLICY

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy. The Services are hosted in the United States. We do not knowingly accept information from children under the age of 13 without verifiable parental consent.

13. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available through the Services infringes upon any copyright you own or control, please notify us using the contact information below.

14. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WE RESERVE THE RIGHT TO DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF THESE LEGAL TERMS, WITHOUT NOTICE OR LIABILITY.

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time at our sole discretion without notice. We are not liable for any loss caused by your inability to access the Services during any downtime.

16. GOVERNING LAW

These Legal Terms are governed by the laws of the State of Michigan, without regard to its conflict of law principles.

17. DISPUTE RESOLUTION

The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days. If unresolved, the Dispute will be resolved by binding arbitration under AAA rules in Macomb, Michigan. No class-action arbitration is permitted.

18–25. MISCELLANEOUS LEGAL PROVISIONS

Includes: Corrections, Disclaimer (AS-IS basis), Limitations of Liability (capped at 6 months of fees paid), Indemnification, User Data, Electronic Communications, California Users, and Miscellaneous provisions.

26. CAREGIVER RESPONSIBILITY

WilloPair is a scheduling and communication platform only. We do not employ, screen, verify, or endorse any caregiver or family on our platform. Users are solely responsible for conducting their own background checks, verifying credentials, and making informed decisions about childcare. WilloPair is not liable for any actions, omissions, or conduct of any user.

27. PAYMENTS

All payments processed through WilloPair are handled by Stripe. WilloPair does not store any payment card information. By using our payment features you agree to Stripe's Terms of Service. WilloPair is not responsible for any payment disputes between caregivers and families.

28. CHILD SAFETY

Users may not use WilloPair to engage in any activity that endangers the safety or wellbeing of any child. Any suspected abuse, neglect, or endangerment must be reported to the appropriate authorities immediately. WilloPair reserves the right to immediately terminate any account suspected of endangering a child.

29. ACCURATE INFORMATION

Users agree to provide accurate and truthful information on their profiles including qualifications, experience, certifications, and availability. Providing false information may result in immediate account termination.

30. CONTACT US

WilloPair LLC
2222 W. Grand River Ave STE A
Okemos, MI 48864
United States
Phone: 586-328-6400
Email: hello@willopair.com

PRIVACY POLICY

This Privacy Notice for WilloPair LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share your personal information when you use our services, including when you visit our website at https://www.willopair.com, download and use our mobile application WilloPair, or engage with us in other related ways.

Questions or concerns? Contact us at hello@willopair.com.

SUMMARY OF KEY POINTS

What personal information do we process? Names, phone numbers, email addresses, usernames, passwords, contact preferences, and app usage data.

Do we process sensitive personal information? We do not process sensitive personal information.

Do we collect information from third parties? We do not collect any information from third parties.

How do we process your information? To provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. No electronic transmission is 100% secure, so we cannot guarantee absolute security.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information you voluntarily provide when you register, express interest in our services, or contact us. This includes: names, phone numbers, email addresses, usernames, passwords, contact preferences, and contact or authentication data.

Payment Data. All payment data is handled and stored by Stripe and Apple Pay. See https://stripe.com/privacy and https://www.apple.com/privacy/.

Push Notifications. We may request to send you push notifications regarding your account. You may turn them off in your device's settings.

We also automatically collect certain information when you use the Services including IP address, browser and device characteristics, operating system, language preferences, and usage data.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to: facilitate account creation and authentication; protect our Services through fraud monitoring; and comply with our legal obligations.

3. WHAT LEGAL BASES DO WE RELY ON?

We only process your personal information when we have a valid legal reason to do so — such as with your consent, to comply with laws, or to provide you with services.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information during business transfers, or with business partners to offer certain products or services.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only as long as you have an account with us. When we have no ongoing legitimate business need, we will delete or anonymize it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures. However, no electronic transmission over the Internet can be guaranteed 100% secure. You should only access the Services within a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your state of residence, you have certain rights regarding your personal information including the right to review, change, or terminate your account at any time. If you have questions about your privacy rights, email us at hello@willopair.com.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to DNT browser signals. We do recognize and honor Global Privacy Control (GPC) signals under CCPA. Visit globalprivacycontrol.org for more info.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights regarding your personal information including the right to request access, correct inaccuracies, or delete your personal information.

10. CHILDREN'S DATA (COPPA COMPLIANCE)

Kid profiles on WilloPair are created solely by parents or legal guardians. We collect limited information about children including first name, age, allergies, medical notes, and care preferences. This information is only visible to the family who created it and their directly connected caregivers. We never sell, share, or use children's data for advertising. If you believe a child under 13 has had data collected without parental consent, contact us immediately at hello@willopair.com.

11. SENSITIVE HEALTH & CARE INFORMATION

WilloPair may collect sensitive information including children's allergies, medications, medical conditions, and care instructions. This information is strictly private and only accessible to users you have directly connected with on the platform.

12. INFORMATION WE COLLECT

We collect: full name, email address, phone number, profile photo, user role (caregiver or family), state of residence, kid profile details, daily logs, messages, booking and scheduling history, availability, and subscription/payment history. We do not store payment card information.

13. HOW WE USE YOUR INFORMATION

We use information solely to: provide scheduling, booking, messaging, and daily log features; send push notifications; process subscription payments; match caregivers and families; respond to support requests; and comply with applicable laws. We do not use your data for advertising and we do not sell your data.

14. DATA SHARING

WilloPair does not sell, rent, or trade your personal information. We share data only with Stripe (payment processing) and Bubble (application infrastructure). We may disclose information if required by law or to protect the safety of any child or user.

15. DATA RETENTION

We retain your account data for as long as your account is active. If you delete your account, all personal data will be permanently deleted within 30 days.

16. YOUR RIGHTS (CCPA — CALIFORNIA USERS)

If you are a California resident, you have the right to request a copy of your data, request deletion, and opt out of the sale of your personal information (we do not sell personal information). Contact us at hello@willopair.com. We will respond within 45 days.

17. DATA SECURITY

Your data is stored on Bubble's secure cloud infrastructure with industry-standard encryption in transit and at rest. You are responsible for keeping your account password confidential.

18. PUSH NOTIFICATIONS AND MESSAGING

By creating an account, you consent to receive push notifications related to your bookings, schedule updates, daily logs, and account activity. You may opt out at any time through your device settings.

19. ACCOUNT DELETION

You may delete your WilloPair account at any time through app settings or by contacting hello@willopair.com. All personal data will be permanently removed within 30 days. Deletion is permanent and cannot be undone.

20. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. We will notify you of material changes by posting a notice or sending you a notification.

21. HOW CAN YOU CONTACT US?

WilloPair LLC
2222 W. Grand River Ave STE A
Okemos, MI 48864
United States
Email: hello@willopair.com

22. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

Based on applicable laws, you may have the right to request access, correct inaccuracies, or delete your personal information. Submit a data subject access request or email us at hello@willopair.com.

WilloPair is licensed to You (End-User) by WilloPair, located at 15001 Kercheval Ave #261, Grosse Pointe Park, MI 48230 ("Licensor"), for use only under the terms of this License Agreement.

By downloading WilloPair from Apple's App Store or Google's Play Store, you agree to be bound by all terms of this License Agreement.

1. THE APPLICATION

WilloPair is a piece of software created to connect families with their existing caregivers to streamline scheduling, communication, and coordination. WilloPair complies with COPPA and CCPA. Payment processing is handled by Stripe, Inc.

2. SCOPE OF LICENSE

You are given a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on Devices that You own or control. You may not reverse engineer, translate, disassemble, or create derivative works of the Licensed Application without WilloPair's prior written consent.

3. TECHNICAL REQUIREMENTS

The Licensed Application requires firmware version 1.0.0 or higher. You are responsible for confirming that your device satisfies the technical specifications.

4. MAINTENANCE AND SUPPORT

WilloPair is solely responsible for providing any maintenance and support services for this Licensed Application. Apple and Google have no obligation to furnish maintenance or support services.

5. USE OF DATA

You acknowledge that Licensor will be able to access and adjust your downloaded Licensed Application content and your personal information, subject to our privacy policy. Licensor may periodically collect technical data to facilitate software updates and product support.

6. USER-GENERATED CONTRIBUTIONS

When you create or make available any Contributions, you represent and warrant that your Contributions do not infringe any proprietary rights, are not false or misleading, are not obscene or harassing, do not violate any applicable law, and do not violate the rights or privacy of any third party.

7. CONTRIBUTION LICENSE

By posting Contributions, you grant us a royalty-free, worldwide license to use such Contributions for any purpose. You retain full ownership of your Contributions.

8. LIABILITY

Licensor's responsibility shall be limited to intent and gross negligence. WilloPair is a scheduling and connection platform only. The Company is not responsible for the conduct, actions, or reliability of any caregiver or family. The Company does not perform background checks on users.

9. WARRANTY

Licensor warrants that the Licensed Application is free of spyware, viruses, or any other malware at the time of your download. No warranty is provided if the app has been unauthorizedly modified.

10–16. LEGAL PROVISIONS

Includes: Product Claims, Legal Compliance, Termination, Third-Party Terms, Intellectual Property Rights, and Applicable Law (State of Michigan).

17. MISCELLANEOUS & ADDITIONAL CLAUSES

Caregiver Responsibility — WilloPair is a scheduling and communication platform only. We do not employ, screen, verify, or endorse any caregiver or family on our platform. Users are solely responsible for conducting their own background checks and making informed decisions about childcare arrangements.

Child Safety — Users may not use WilloPair to engage in any activity that endangers the safety or wellbeing of any child. Any suspected abuse, neglect, or endangerment must be reported to the appropriate authorities immediately.

Payments — All payments processed through WilloPair are handled by Stripe. WilloPair does not store any payment card information. WilloPair is not responsible for any payment disputes between caregivers and families.

Accurate Information — Users agree to provide accurate and truthful information on their profiles including qualifications, experience, certifications, and availability. Providing false information may result in immediate account termination.

Subscriptions — WilloPair offers a 7-day free trial to new users. After the trial period, your chosen subscription plan will be charged automatically. All purchases are non-refundable. You may cancel at any time through your account settings.